Represent and support the Retail Bank in the management of medium to large sized, moderate to high complexity projects that have moderate to high risk of customer, financial, or business impact. Utilizes advanced problem solving methodologies to generate recommendations/solutions that lead to new processes and support effective decision making. Participates in process str

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Analytics Identify and analyze inconsistencies and inaccuracies in customer data, including spreads, aging's, projections and other financial documents. Ensure complete and thorough analytical narrative and commentary on requests and provide recommendations on structural enhancements to mitigate risk or help win business. Evaluate strengths and weaknesses within each cred

Comerica is the largest U.S. commercial bank headquartered in Texas with a focus on relationships and helping people and businesses be successful. With over 170 years of success, Comerica's longevity is a testament to its strong relationship focus, conservative principles, and dedicated workforce more than 7,800 colleagues, who serve as Comerica's ambassadors in the commu

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Interface with eight (8) different systems. Monitor and respond to Banking Center and ATM alarms on Mastermind. Monitor and respond to Access Control Facility alarms on the Pegasys system. Program alarm systems on new, repaired or refurbished locations with Remote Link. Verify audio recordings on Viewpoint. Monitor and program all DVR systems on Navigator and web based ap

Line of Business Knowledge Advisor Knowledge Act as assigned advisor for all matters related to operational risk and process flows. Trend Knowledge Collaborate with business on regulatory changes, large internal losses, Key Risk Indicators (KRIs), Third Party Relationships and Regulatory, Internal Audit and Self Identified issues to enhance Risk Statements, Risk Assessmen

System Operations Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Identify potential operational issues in projects, request fulfillment and individual assignments. Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. Provide system failure

System Operations Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Identify potential operational issues in projects, request fulfillment and individual assignments. Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. Provide system failure

Process all assigned transactional responsibilities within defined Service Level Agreement (SLA). Generate assigned reporting and monitor system activity to ensure transactional workflows are completed as prescribed. Participate in prescribed rotations of assigned responsibilities to ensure proper level of cross training is obtained. Serve as a point of escalation to eval

Strategy Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its

Project Execution Manages large projects/programs of high complexity Responsible for on time delivery and execution of critical Technology projects and initiatives to deliver business value Works with core project team (such as business partners, vendors and technical team) to develop detailed, actionable project schedules. Assigns tasks to team and develops detailed and

Strategy Oversee and manage the security infrastructure of the network. Lead and supervise a team of network security engineers. Direct and escalate issues related to network security technologies such as Zscaler, Checkpoint, Akamai, Neustar, Proofpoint and others. Act as a subject matter expert on network security. Stay abreast of technology industry trends and best prac

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que